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PathTested Team

September 16, 2026

Has anyone had a PayPal dispute reopened for manual review?

Has anyone had a PayPal dispute reopened for manual review? I’m looking for experiences from anyone who has been through a similar PayPal case. My dispute was initially closed in the seller’s favor. I then contacted PayPal Support, and they manually reopened the case for an appeal. When I originally opened the dispute, the available reason was “Refund Payments Not Received” / “Seller Agreed to Refund Payments”. I could not see an option to file an “Item Not Received” dispute in my Resolution Center. The seller also posted a statement inside the Resolution Center confirming that they received the payment, did not ship the laptop, and did not issue a refund. The case is currently under review. Has anyone experienced a similar situation where PayPal reopened a previously closed case for manual review? If so, what happened after the review?
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